FAQ

We are all about the joy and good vibes here at Hello Gifts UK! We also pride ourselves on making people happy. If your query is not answered below - do get in touch - we love a chat and we love to help.

Do the letterbox parcels really fit through a postbox?

Yes! HOWEVER, it's all about size! For example, the recipient's letterbox size, the postie's skills and whether you added more to your order.

 Where is my order?

You will receive a confirmation email from Hello Gifts UK when you place an order (please check your junk/spam inbox if it hasn’t arrived). You will then receive delivery info and confirmation from Royal Mail. For any extra help with your delivery, please get in touch info@hellogifts.uk (9am until 3pm, Monday to Friday). 

I want to give the box to the person directly.

Well that is super lovely! No problem - just type in your address for delivery and we'll send it to you directly.

How much is postage and what options are there?

This is all listed on our DELIVERY page plus at checkout you will have different options.

Whoops! I made a mistake on my order!

We really try to allow a 30 minute window for any order amendments, but this cannot be guaranteed or will not be processed after the 3pm cut off. If you want to change products, gift messages, the shipping address, cancel your order, or request a refund, please email info@hellogifts.uk quoting your order number and the full information to request an order amendment and we will try our very best to help you!

Yey! I've got a discount code - how do I claim it?

Please type in the code at checkout. Discount codes can only be used once and cannot be used in conjunction with any other offer. Unfortunately once an order has been processed we are unable to add the discount code.

Can I get a refund?

Of course! If you've had a change of heart, we're more than happy to refund your order, but there are a few conditions to bear in mind:

1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period.

2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. We reserve the right to refuse returns that do not meet the above mentioned standards.

3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange.

4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. If you do receive a refund, the cost of return shipping will be deducted from your refund amount. Please ensure you choose a tracked shipping option.

5. Exchange Timeframe: Depending on your location, the time it takes for your exchanged product to reach you may vary.

6. Proof of Purchase: To complete your return, we require an order confirmation as proof of purchase.

7. Return Address: Please send returns to 2 Linton Road, Hove, East Sussex, BN3 5HF. However, please make sure to contact us first at info@hellogifts.uk before sending anything back.