FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering from Hello Gifts®.
If you can’t find what you’re looking for, contact us at info@hellogifts.uk and we’ll be happy to help.
How will my gift arrive?
Every order is carefully packed and beautifully presented in Hello Gifts® packaging, ready for gifting.
If you're sending your order directly to the recipient, simply enter their delivery address at checkout.
Can I include a gift message?
Yes. Add your free message when ordering and we'll include it with your gift. Details and available options are shown on the individual product page and at checkout.
Can I send a gift directly to the recipient?
Absolutely. Enter their address as the delivery address at checkout and we'll send it straight to them.
Do your letterbox gifts fit through the letterbox?
Our letterbox collections are designed to fit through most standard UK letterboxes. However, letterbox sizes vary and delivery through the door cannot be guaranteed in every case.
How much is delivery?
We offer free UK standard delivery, with faster delivery options available at checkout.
For current prices, estimated delivery times and order cut-offs, please see our Delivery page.
When will my order be dispatched?
Orders placed before 3pm Monday–Friday are dispatched the same day. Orders placed after the cut-off, at weekends or on Bank Holidays will be dispatched on the next working day.
Where is my order?
You'll receive an order confirmation from Hello Gifts® followed by available tracking and delivery updates once your parcel has been dispatched.
If you need help with an order, email info@hellogifts.uk with your order number.
I've made a mistake with my order. Can I change it?
Please contact us as soon as possible at info@hellogifts.uk, quoting your order number and the change you'd like to make.
As we dispatch orders quickly, we can't guarantee amendments once an order has entered processing or been dispatched.
How do I use a discount code?
Enter your discount code at checkout before completing your order.
Unless otherwise stated, discount codes cannot be combined with another promotion and cannot be applied retrospectively to completed orders.
Can I return an order?
Yes, subject to our Returns & Refund Policy and any exclusions that apply to particular products.
Please contact info@hellogifts.uk before returning an item and we'll provide the relevant information.
VIEW RETURNS & REFUND POLICY
Do you offer corporate or large orders?
Yes. We regularly create gifts for businesses, teams, clients, events and larger orders.
We can work around your quantity, budget and requirements, with options for bespoke and branded elements where appropriate.
Can I create my own gift box?
Yes. Head to The Treat Shop to choose individual treats and gifts. You can shop them individually or add a gift box and create your own combination.
Where else can I buy Hello Gifts®?
You can shop the complete Hello Gifts® collection here at hellogifts.uk.
Selected collections are also available through Amazon and Not On The High Street.